Our DSP (Direct Support Professional) Staff Training

DSP (Direct Support Professional) Staff Training, New Hire Orientation, consists of 4 days of training. Days 1 and 2 are devoted to basic trainings such as Human Rights, HIPAA, OSHA, Workplace Safety, Professional Boundaries, Infectious Diseases, Defensive Driving, and Diversity. Day 3 consists of First Aid and CPR, instructed by certified employees through the American Red Cross. Day 4 provides NVCPI training which is also taught by a certified instructor. Upon completion of these trainings, staff are scheduled for the Medication Administration training (MAP training), which consists of 4 days, a total of 16 hours of training conducted by a Registered Nurse. Once completed, staff are scheduled for the state’s MAP test which is done at an off-site testing facility. Newly hired staff also participate in a house orientation, where they are required to complete observation hours before they are able to work as part of ratio, and prior to working more independently in the schedule for which he or she may have been hired.

Walnut Street Center worked with the SEIU at our last contract negotiation and agreed upon a 12-module training program. This curriculum is supplied through the Providers’ Council’s online learning management system (LMS), “Providers’ eAcademy.” This training is a hybrid model that uses online and teacher lead classes. The goal of the training is to ensure a standardized skill set and training for all Direct Support Professionals. Upon completion of the program, participants earn a nationally recognized credential in Intellectual and Developmental Disabilities, as well as monetary incentives. We will continue to run this program until all employees have completed the training. We have received positive feedback from the training participants who enjoy the content and the chance to bond with teammates and management.

Each employee has shown outstanding commitment and dedication to their positions at Walnut Street center, and to this new training initiative.

Intellectual and Developmental Disability Credential

Copyright 2017 Providers’ Council

Frontline Staff

Skill Competencies 2017

Online Learning for Direct Support Professionals

Module 1 – Introduction to Human Services and Professionalism

What is Human Services, Why is Professionalism Important – appearance, confidentiality, driving, reporting, respect, teamwork, work habits, boundaries, cultural responsiveness

Module 2 – Participant Empowerment

Individual choice, choice-making skills, dignity of risk, supporting the whole person, basic rights – guardianship, protection from abuse, person-centered planning, goals and objectives

Module 3 – Communication

Verbal & nonverbal, active listening, overcoming barriers, speech disorders, language disorders, confidentiality

Module 4 – Assessment

Referrals, Observing behavior, measurement, data collection, formal assessment tools, ABC Analysis, writing goals and objectives

Module 5 – Community Supports and Service Networking

Supports – Natural, peer, formal, informal, relationship development personal and community, leisure and recreation

Module 6 – Supporting Skill Development

Learning style, training plan, functional skills, and stages of skill development, task analysis, chaining, prompting, fading, and positive behavioral supports. TBI, ABI, Alzheimer’s, Autism, Medically Complex

Module 7 – Advocacy

Your role, family role, mandated reporting, self-advocacy, community education

Module 8 – Vocational, Educational & Career Support

Vocational assessment, situation assessment, challenging behaviors, ABC data charts, language and written skills, teaching plans, job coaching, other vocational models

Module 9 – Crisis Prevention & Intervention

Stages of crisis, types, knowing the individual, knowing the environment, ABC’s of behavior, reinforcement and punishment, positive behavioral supports, antecedents to crisis, crisis resolution, reporting

Module 10 – Documentation

Purposes of documentation, what to avoid, progress notes, HIPAA, CFR-42, individual support plan, confidentiality, security

Module 11 – Health & Safety

Nutrition, diets, menu planning, food preparation, exercise, physical fitness, stress management, infection control, hand washing, standard precautions, safety—poisoning, falls, fires, gas, tools, emergencies, disaster response, lifting and wheelchair safety